State Farm® Insurance Agent Mike Hillenga

"Worked with Arianna over the phone, and she was a tremendous help ! She made everything seamless and was great to work with."

"Had a great experience speaking with Arianna. She was so helpful and knowledgeable."

"Jaylyn provided me with a good overview of my existing policies and possible changes I can make down the road. He was courteous and professional. Thanks!"

"Excellent, very professional"

"Jaylan provided excellent customer service when I recently visited the office to review my existing insurance coverage and to discuss other insurance offerings."

"I went in yesterday for a yearly meeting Mike scheduled to ensure our coverage is still a good fit. Mike is great. He did a comprehensive look at our home and auto insurance coverage and made sure we have no gaps, while making appropriate suggestions. He is personable and kind. State Farm recently took care of an auto claim for me after a tree fell my car. Wow! I was impressed with their service. Go to Mike. He knows his business well!"

"Great team to work with—professional, responsive, and always looking out for their clients' best interests."

"Huge shoutout to Jaylyn for taking good care of me and working quickly to get me new auto and home insurance. I'm grateful for his responsiveness and excellent service."

"I requested a change to my renter's policy via e-mail on August 7th. It's now August 12th and I haven't even heard from anyone. I've sent three follow-up e-mails in the days since. Still nothing. I have no idea what's going on, but I would absolutely avoid doing business with him if you want to feel like your business is important."

"Mike and his team were so great! He went over all the options for life insurance and made the experience very easy! I feel safer knowing my family has a plan in place. Thank you!"

"I have been a State Farm customer for years ever since working in an agent office. This office has given me the worst service and engaged in outright illegal activity on my account and I don’t trust them but specifically an agent named Deb as she was the one to “assist” me. I moved from Durham to Chapel Hill in June, 2024 and requested 1. A change in the coverage address 2. Adding additional interest 3. Adding a named insured THAT WAS IT. The employee who “helped” me, Deb, proceeded to lower my liability coverage from 1Mil to 100K and remove endorsements from my policy. When I asked her why she did that instead of keeping the same coverages as requested, she apparently decided herself that my limits were too high and lowered them of her own volition and my endorsements didn’t make sense to her! Yeah, I wrote the original policy so I think I know what I need better than literally anyone else. When I told her that it was illegal under Ch. 58, Article 41 of the insurance regulatory reform act (58-41-20), and demanded they be reinstated she didn’t take responsibility or apologize she just passed me to another employee and promised that it would be fixed. Despite my numerous attempts to have this resolved, as of late August it remains unchanged, which is why i’m writing this review instead. Suffice to say I will be leaving this office and cannot in good faith recommend this office when I know better offices are out there that can actually help you or at the very least try to. The agents have a fiduciary responsibility to maintain and enhance policies and coverages and this office has failed to do either with an impressive dedication. Please fix my policy!!! Policy changes take 2 weeks not 2 months, I used to submit them myself so I know first hand!!!! 2/5⭐️ Edit: this was resolved after this review was posted but it took 2 months. The agent in charge was helpful but upset about the review and my reasons for posting it. Updating to 3/5 ⭐️"

"Thanks Mrs. Arianna for checking back with me about the insurance quote! She really gave me my life back ! I appreciate you..."

"She was very pleasant and assured me that I was still ensured with them very patience and i appreciate other voice on the other side of the phone she made me feel comfortable thank you once again for letting me be a part of the team/family. Have amazing day ❤️"

"Sianna McCall was extremely helpful in helping me to find the best policy for my auto. She took the time to explore my options and explain what worked best for me."

"Sianna was very helpful. I had a ton of questions. She took her time to educate me. I wish I had spoken with her sooner."

"Just moved to the North Carolina area and Mike and Arianna have helped drastically with making sure my family and I are established and all of our needs have been met. They also sent a warm welcome letter and we really appreciate doing business with them!! Plus rates are amaxing"

"Sianna Mccall she's the bestest. Super friendly super knowledgeable i love her"

"I give Deb 5 stars. She was very friendly, thorough and helpful. I would recommend her to anyone. Thanks for all the good pointers and being so efficient"

"A few days ago, Arianna helped me find the perfect rate for my car—quick, easy, and affordable! She also took the time to address some other concerns I had and was incredibly informative. Excellent customer service all around!"

"Arianna was very professional,nice. And I am very happy and satisfied she makes me to recommend friends to get insurance to her insurance office location"

"Arianna was really helpful and nice on the phone, I was able to understand her very clearly and she helped me with any confusions. Thanks Arianna!"

"They were and I really appreciate them"

"Mike is very personable and knowledgeable. He explained everything clearly."

"Deb was so sweet and helped me get the insurance transferred over 🫶"

"Deb was great, I walked in with no appointment and switched everything over from out of state extremely fast and easy"