State Farm® Insurance Agent Mike Hillenga

"Jaylan provided excellent customer service when I recently visited the office to review my existing insurance coverage and to discuss other insurance offerings."

"Great team to work with—professional, responsive, and always looking out for their clients' best interests."

"I requested a change to my renter's policy via e-mail on August 7th. It's now August 12th and I haven't even heard from anyone. I've sent three follow-up e-mails in the days since. Still nothing. I have no idea what's going on, but I would absolutely avoid doing business with him if you want to feel like your business is important."

"I have been a State Farm customer for years ever since working in an agent office. This office has given me the worst service and engaged in outright illegal activity on my account and I don’t trust them but specifically an agent named Deb as she was the one to “assist” me. I moved from Durham to Chapel Hill in June, 2024 and requested 1. A change in the coverage address 2. Adding additional interest 3. Adding a named insured THAT WAS IT. The employee who “helped” me, Deb, proceeded to lower my liability coverage from 1Mil to 100K and remove endorsements from my policy. When I asked her why she did that instead of keeping the same coverages as requested, she apparently decided herself that my limits were too high and lowered them of her own volition and my endorsements didn’t make sense to her! Yeah, I wrote the original policy so I think I know what I need better than literally anyone else. When I told her that it was illegal under Ch. 58, Article 41 of the insurance regulatory reform act (58-41-20), and demanded they be reinstated she didn’t take responsibility or apologize she just passed me to another employee and promised that it would be fixed. Despite my numerous attempts to have this resolved, as of late August it remains unchanged, which is why i’m writing this review instead. Suffice to say I will be leaving this office and cannot in good faith recommend this office when I know better offices are out there that can actually help you or at the very least try to. The agents have a fiduciary responsibility to maintain and enhance policies and coverages and this office has failed to do either with an impressive dedication. Please fix my policy!!! Policy changes take 2 weeks not 2 months, I used to submit them myself so I know first hand!!!! 2/5⭐️ Edit: this was resolved after this review was posted but it took 2 months. The agent in charge was helpful but upset about the review and my reasons for posting it. Updating to 3/5 ⭐️"

"Sianna was very helpful. I had a ton of questions. She took her time to educate me. I wish I had spoken with her sooner."

"Sianna Mccall she's the bestest. Super friendly super knowledgeable i love her"

"A few days ago, Arianna helped me find the perfect rate for my car—quick, easy, and affordable! She also took the time to address some other concerns I had and was incredibly informative. Excellent customer service all around!"

"Arianna was really helpful and nice on the phone, I was able to understand her very clearly and she helped me with any confusions. Thanks Arianna!"

"Mike is very personable and knowledgeable. He explained everything clearly."

"Deb was great, I walked in with no appointment and switched everything over from out of state extremely fast and easy"

"Alyssa has gone above and beyond recently working with me to modify my automobile policy and and assist with a windshield replacement claim."

"Overall Very helpful and very pleased and very satisfied"